Your war room view for live operational health — SLA tracking, exception surfacing, connection monitoring, and cost analytics in one place.
The /operations page is the real-time command center for your fulfillment operation. It consolidates live metrics, exception alerts, and connection health into a single view designed for teams that need to monitor and react to issues as they happen.
Whether you are a 3PL managing 50 tenants or a DTC brand running a flash sale, the Operations Dashboard gives you immediate visibility into what is working, what is stuck, and what needs attention — without digging through individual order or connection pages.
Define and monitor service-level agreements per sub-tenant and per inventory source. WarpWare tracks three SLA metrics in real time and alerts when thresholds are breached.
Time from order ingestion to dispatch (Ready → Sent)
e.g., < 2 hoursTime from dispatch to tracking received (Sent → Completed)
e.g., < 48 hoursTime from shipment to carrier delivery confirmation
e.g., < 5 daysNote: SLA thresholds are configurable per sub-tenant and per inventory source. A 3PL can set different processing time expectations for each brand they manage.
The Operations Dashboard automatically surfaces issues that require attention. Exceptions are detected by background monitors and presented as prioritized alerts.
Orders that have not advanced beyond a status for longer than the configured threshold
API connections returning errors or failing authentication — surfaced immediately
Inventory sources or channel pushes that haven't completed within the expected window
Sudden increase in failed order dispatches or webhook delivery failures across any connection
Every connector in WarpWare reports its health status. The Operations Dashboard aggregates this into a per-connection health panel showing:
Green (healthy), yellow (degraded), red (failing) — updated in real time based on recent API calls
When the connector last successfully completed a sync cycle (inventory pull, order push, tracking fetch)
Rolling count of errors in the last 24 hours — spikes trigger the exception surfacing system
If a connector has not synced within its expected interval, it is flagged as stale and surfaced as an exception
Tip: Connection health data is also available via the Partner API, so you can build external monitoring dashboards or feed it into PagerDuty, Datadog, or your existing alerting stack.
For 3PLs and multi-brand operators, the Operations Dashboard provides a unified view across all sub-organizations. See every tenant's operational health at a glance, then drill into any single tenant for detailed metrics.
The Costs tab in Analytics provides deep visibility into fulfillment spend. Understand where your shipping budget goes and which channels are most profitable after fulfillment costs.
Total cost broken down by UPS, USPS, FedEx, and other carriers
Ground vs. Express vs. Priority — see where your shipping budget goes
Revenue minus fulfillment cost per channel (Shopify, Amazon, wholesale, etc.)
Per-order and per-SKU margin calculations including shipping and handling costs
The /settings/system-health page goes deeper than connection-level monitoring. It provides infrastructure-level visibility into every Docker service in the WarpWare stack.
Shows the health and throughput of every order ingestion pathway — Shopify webhooks, Amazon polling, EDI file monitors, email watchers, and Partner API endpoints.
All 20+ Docker services report heartbeats on a configurable interval. If a service misses its heartbeat window, it is flagged as unhealthy and an alert is raised.
A grid view showing every service (admin-api, webhook-receiver, carrier-tracker, inventory-sync, shopify-connector, etc.) with uptime, memory usage, and last heartbeat.
Redis stream and queue depths for order dispatch, inventory push, webhook delivery, and carrier tracking — so you can spot backlogs before they become SLA breaches.
Note: System Health is an admin-level page. Users with the developer or admin role can access it from Settings. Standard users see connection health on the Operations Dashboard instead.
Reach out for a walkthrough, or explore the rest of the documentation.